Our Team

Carolyn Michaelis-Moe

CEO

Carolyn Michaelis-Moe, BSN, MPA, CMC, has an extensive history in the health care profession. She earned her BS in Nursing from Columbia Union College. She also earned a Master’s of Public Administration with a focus on Health Care Administration from Golden Gate University, San Francisco. Carolyn has worked in Home Care and Hospice for many years, and it was there that she identified many needs of her patients that were not addressed by Medicare reimbursed programs. In 1992, Carolyn founded Parent Care Management Services, evolving into a team of professionals, consisting of Registered Nurses, Gerontologists, and Social Workers, as well as experienced Administrative Assistants who all work together to take care of any and all details of their client’s lives. Parent Care Management Services Inc. also offers internships to students from local universities, providing them with multiple learning experiences.

As CEO of Parent Care Management Services, Carolyn brings an extensive amount of knowledge and understanding of the field of geriatric care management. Since 2009, she has held a certification in the National Academy of Certified Care Managers. Carolyn Michaelis-Moe values memberships in the Aging Life Care Association™ (formerly the National Association of Professional Geriatric Care Managers), Inland Empire Network for Care, and Estate Planning Council. She is a past President of the Western Region of ALCA.

Carolyn enjoys gardening, singing, and caring for her Basset Hound and other rescue dogs.

Lisa Olmstead

COO

Lisa Olmstead, MSW, CMC, has spent 30 years serving clients, patients, and constituents as they navigate through major decisions and government agencies. In her lengthy tenure with Visiting Nurse Association as a Medical Social Worker, she assessed patient needs, developed treatment plans, and provided counseling to both patients and their families as they faced end-of-life decisions. Her skills, dedication, and caring resulted in her being recognized as the county’s Healthcare Worker of the Year. Lisa then joined the staff of California’s 36th Congressional District as a Caseworker and eventually rose to Deputy District Director. During her time working for Congress, Lisa was a liaison to federal, state, county, and local agencies to advocate on behalf of constituents seeking assistance. She trained and supervised caseworkers in two separate Congressional district offices. At every turn, Lisa’s career has been dedicated to serving the community. She is a proud member of the Aging Life Care Association and holds a Care Management Certification with the National Academy of Certified Care Managers. Lisa has a BA in Sociology and a Master’s degree in Social Work.

She is a native of the Inland Empire.

Sherene Brouwer

CM

Sherene Brouwer, RN, BSN, PHN, CMC, earned a BA at Point Loma Nazarene University and then completed her BS in Nursing at West Coast University. She began her nursing career in the Intensive Care Unit caring for the critically ill. After seeing the lack of education and understanding about end-of-life care and issues with comfort at end-of-life, she transitioned to hospice nursing. She has a passion for teaching patients and families about options for end-of-life care and assisting them with transitioning to comfort-focused treatment. Her years of experience saw the healthcare system’s lack of care management and advocacy for patients and their families – she knew patients and families needed so much more than just the insurance-covered limited nursing visits. Ultimately, her love for geriatrics and patient advocacy led her to Parent Care Management Services. Sherene earned a Care Management Certification with the National Academy of Certified Care Managers in April 2024, indicating her expertise in Care Management.

Her husband and two young sons keep her busy outside of work. She is involved in her church and enjoys reading in her free time. She was born and raised in Southern California.

Sheila Umeda

CM

Sheila Umeda, MSW, has served many years advocating for clients of diverse social, cultural, age, and disabled populations in medical and social service areas. Sheila has extensive experience in medical social work, supporting patients in hospitals, rehab facilities, and home health care settings. She also has skills and background in case management while serving as a service coordinator at Inland Regional Center. Furthermore, she has experience in rehab ancillary service coordination, hospice and palliative care, mental health advocacy, and discharge planning. Sheila has enjoyed serving as a community outreach volunteer through her local church and as a senior center board member.

She graduated from Cal State University San Bernardino with her Master’s degree in Social Work with Honors. She is also a proud native of the Inland Empire.

Eduard Popa

CM

Eduard Popa, BSW, graduated from California State University with a Bachelor’s in Social Work. While in school he completed an internship with Family and Community Services department at Catholic Charities, where he worked with low-income families and the homeless population. After graduation, Eduard pursued a position in a Forensic Assertive Community Treatment program working with the dual-diagnosed population assigned to Mental Health Court.

Eduard left the field of social work for a few years to manage his father’s construction company where he was the public relations representative. After his father’s partial retirement, Eduard joined Parent Care Management Services to pursue his passion for providing our geriatric population with the best resources and services.

Brian Kaatz

CFO

Brian Kaatz, MBA, has held multiple accounting positions working in both for-profit and non-profit organizations. Prior to joining Parent Care Management Services, Brian spent several years as the Controller of an online retailer, overseeing its accounting and finance, operations, and logistics departments. Upon leaving the e-commerce industry, Brian prioritized joining an organization whose purpose is to create a positive impact within its local community. He is proud to now be part of the PCMS team.

Brian received his MBA degree from La Sierra University in Riverside, California., during which time he was Vice President of the university’s Enactus team.

He currently resides in Redlands and enjoys spending free time with family and friends.

Rachel Kindred

AA

Rachel Kindred started her education at CSU San Marcos where she earned her BS in Speech-Language Pathology. While she was earning her degree, she spent her free time working at one of the student life centers on campus where she had the opportunity to serve the students in her community. Rachel is now working on her MS in Communication Disorders and Sciences at CSU Northridge, where she is expected to graduate in December of 2024. Following graduation, she plans to serve the adult and geriatric population as a speech-language pathologist specializing in neurogenic communication disorders and swallowing disorders. With a passion to serve the adult and geriatric population, Rachel joined Parent Care Management Services to strengthen her skills in customer care and assist Care Managers in their strive for client advocacy and increasing their quality of life.

When she’s not working or drowning in her studies, Rachel enjoys binge watching TV shows, camping, and spending time with her family and friends.